How we handle your information.

1. Definitions

"Company", "We", "I", "Our", or "Us" means Susan Byrd Solutions LLC and susanbyrdsolutions.com.

"Content" means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Susan Byrd, Susan Byrd Solutions LLC, or susanbyrdsolutions.com, and any written material viewed or otherwise offered on susanbyrdsolutions.com, such as graphics, designs, documents, information, and materials.

"Personal Information" means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, credit card information, site behavior, etc.

"Site and Services" means susanbyrdsolutions.com, Content, and coaching, Reiki, Emotion Code, or other services available through the Site.

"Site" means susanbyrdsolutions.com and any and all of the Company's associated pages, tabs, landing pages, forms, or sub-pages.

"You" or "Your" means the user, customer, or viewer of the Site.

2. Company Statement

The Site and its Content are owned by Susan Byrd Solutions LLC.

Susan Byrd Solutions LLC is committed to protecting your Personal Information. We will only collect or use your Personal Information in accordance with the Privacy Policy herein.

3. What kind of Personal Information do we collect?

Personal Information You Provide:

When using the Site, and in filling out forms or contacting us, you may be asked to enter your name, email address, website address, phone number, mailing address, payment or credit card information. We use this information to deliver the service requested or information requested, and to improve the performance and applicability of the Site.

Personal Information Automatically Collected:

Through use of the Site, the Company may use data collection technology, such as Awstats (hereinafter referred to as the "Data Collection Software") to collect information related to your use of the Site. Generally speaking, this includes information about your geographic location and Site behavior. The Data Collection Software also provides us with information about what type of device or software you use, your IP address (with location information), and whether you view the Site on mobile, tablet, or desktop.

We collect this information for statistical purposes only and to improve the viewer experience.

4. What if the Personal Information we have about you is incorrect or you want to update it?

If the Personal Information we have collected about you is incorrect or incomplete in any way, or you would like to update what we have, please contact us at help@susanbyrdsolutions.com. We will make the appropriate corrections when notified, as long as the corrections requested to be made are not incorrect or fraudulent in any way.

5. When do we collect Personal Information?

We collect Personal Information from you when you sign up for or schedule a service, fill out a form, browse the Site, view Content, enter any of your Personal Information on the Site, and/or send an email to us requesting or scheduling services. If you're just viewing the Site, you won't be required to provide personal information to browse.

If we offer an email newsletter or mailing list in the future, you will only be added to it if you affirmatively sign up to receive it. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email us at help@susanbyrdsolutions.com to be unsubscribed from future messages.

6. How do we use your Personal Information?

When using the Site and Services, we may use the Personal Information we collect from you when you sign up for a service, respond to a marketing communication (typically by email), browse the Site, or use certain other Site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and service offerings in which you are most interested.
• To improve our Site in order to better serve you.
• To allow us to better serve you in response to your customer service requests.
• To quickly process your transactions on and for the Site and Services.
• To send periodic emails regarding the Site and Services.

7. Do we share your Personal Information with anyone?

In general, we DO NOT sell, trade, or otherwise transfer to outside (third) parties your Personal Information for marketing or advertising purposes, except for the following purposes:

• in order to comply with an investigation, law enforcement inquiry, government entities, courts, or other third parties as required or allowed by applicable law, such as for legal and/or safety purposes.
• Third-party service providers that provide products, tools, platforms or services to us, such as email-list building, website management, customer service, account maintenance, and performing other activities and services related to the management and running of our company.
• Social media platforms, such as Facebook, Instagram, Twitter, Pinterest, etc. that offer functionalities and services to use their services through our website (i.e., pinning an image to Pinterest, sharing a link to Facebook). If you use those functionalities on the Site, your information will be shared with those platforms to complete those functions and activities.

We may disclose your Personal Information to our subsidiaries, contractors, subcontractors, assigns, affiliates or successors in interest when necessary to carry out our business functions. This may include website hosting partners and other parties who assist us in operating our website, email service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you make your personal information available to third parties through our Site and Services, Susan Byrd Solutions LLC is not responsible for any unauthorized use by that third party.

It's also important to note that we do not currently run third-party behavioral tracking.

8. How do we protect your Personal Information?

We aim to make your visit to our Site as safe as possible. The Site uses commercially acceptable methods of security protection to protect your information.

We also use a SSL certificate and never transmit your credit card information by email.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the Personal Information confidential. By viewing, using, or purchasing on or from the Site and Services, you acknowledge that Susan Byrd Solutions LLC and its staff and independent contractors may access your Personal Information.

In addition, all sensitive credit card or payment information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your Personal Information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

9. Do we use 'cookies' or social media pixels?

Cookies. We, and third-parties as described in Section 7 herein, use cookies and collect information from the computer, mobile phone, or other device you use to access the Site, read our emails, or view our advertisements. This information is automatically collected. Cookies are small data files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Compile aggregate data about site traffic and site interactions in order to offer better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
• To personalize your experience and better understand customers' preferences for our marketing and business purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

While you may disable the use of cookies through your browser's settings or options page, you may lose some of the features and functionality of the Site and Services, as cookies are necessary to help track and enhance your experience on the Site.

Pixels. No. The Company DOES NOT USE social media pixels (Facebook pixels) to track visitors to the Site so we can tailor advertisements towards those visitors on various social media platforms. The Company reserves the right to use pixels in accordance with the terms of the social media platform.

10. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products, services, or links to articles/blogs/sites on our Site. These third-party sites may or may not have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and/or their privacy policy (or lack thereof). Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about any issues you experience with linked-to sites by emailing us at help@susanbyrdsolutions.com.

11. California Online Privacy Protection Act ("CalOPPA")

CalOPPA stretches well beyond California to require any person or company that operates websites collecting Personal Information from California viewers/consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. Read more about CalOPPA here.

Pursuant to CalOPPA, we agree to the following:

• Users CAN visit our site anonymously.
• There IS a link to this Privacy Policy on the footer.
• Our Privacy Policy link DOES include the word 'Privacy' and can easily be found on the page specified above. It is titled "Privacy Policy" very clearly.
• You will be notified of any Privacy Policy changes on our Privacy Policy Page (see bottom "Updated On" date).

12. Children's Online Privacy Protection Act ("COPPA")

We do not specifically market to children under the age of 13. Please STOP and do not use, view, purchase, or otherwise browse the Site and Services if you are under 13 years old. If you're younger than 13, you are not permitted to enter any Personal Information on this Site.

If you are a parent and you believe your child under the age of 13 has provided us with Personal Information, please contact us immediately to have it removed by emailing us at help@susanbyrdsolutions.com.

13. Fair Information Practices

In order to comply with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via EMAIL within 10 business days of any known breach.

14. CAN-SPAM Act of 2003

The CAN-SPAM Act is a U.S. law which establishes rules for commercial email messages, gives you the right to stop certain commercial emails from being sent to you, and outlines certain penalties for commercial entities or persons who violate the law.

We collect your email address and name so we can:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to a service.
• Send you additional information related to your service.
• Market to our mailing list or continue to send emails to you after the original transaction has occurred.
• Email you a newsletter with free information and advertising certain Services we offer.

In accordance with the CAN-SPAM Act, we agree to the following:

• We WILL NOT use false or misleading subjects or email addresses.
• We WILL identify the email message as an advertisement in some reasonable way.
• We WILL include our business mailing address in our emails.
• We WILL monitor third-party email marketing services for compliance.
• We WILL honor opt-out/unsubscribe requests quickly.
• We WILL allow users to unsubscribe by using the appropriate link at the bottom of each email.

TO UNSUBSCRIBE:

If at any time you would like to unsubscribe from receiving future emails, you can email us at help@susanbyrdsolutions.com or follow the instructions at the bottom of any email you receive from us and we will promptly remove you from future correspondence(s). However, unsubscribing from one list or set of emails may not unsubscribe you from receiving ALL future emails from us. If you experience any problems unsubscribing, please email us at help@susanbyrdsolutions.com and we will promptly handle your removal.

15. Mobile SMS Messaging

Information collected:

We may collect information, such as name, phone number, and email address.

Use of information collected:

We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

Sharing of information collected:

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.

You understand that the messaging frequency may vary. Messaging & data rates may apply.

All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

16. Your General Data Protection Regulation ("GDPR") Rights

If you are located within the European Union ("EU"), you are entitled to certain rights under the GDPR. You have the right to:

• Know how long we'll keep your information. We'll keep your personal information until the earlier of: (1) you either ask us to delete your information or (2) the Company decides it no longer needs the data and the cost of retaining it outweighs the value to keeping it.
• Access, rectify or erase your personal information.
• Withdraw your consent to the Company's processing of your data, which shall have no effect on the lawfulness of the processing of your personal information prior to your withdrawal.
• Lodge a complaint with a supervisory authority that has jurisdiction over GDPR issues.
• Provide only your personal information which is reasonably required to enter into a contract with us. The Company will not ask for your consent to provide unnecessary personal information on the condition of entering into a contractual relationship with the Company.

17. Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the following information:

Susan Byrd Solutions LLC

Website: https://susanbyrdsolutions.com

Mailing Address: PO Box 634, Hawkinsville, GA 31036

Email: help@susanbyrdsolutions.com

Last Updated On: May 12, 2026